Important Policies.
Online Course Policies
> Once course has been purchase there is no refunds, no exceptions.
> Your certificate is provided ONLINE. You will receive a PDF copy so you must download and print yourself if you wish to have a physical copy.
> All quizzes and hands-on assignments MUST be completed and evaluated by your trainer and approved.
> If we have a sale, the price at the checkout is ALWAYS the sale price. (We have to manually deduct the discount.)
Online Shipping Policies
>ALL shipping and billing information will be processed as YOU entered it. NL Beauty Academy is not responsible for missing packages due to incorrect address information on customer’s behalf. Include all unit or apt numbers and buzzer numbers if applicable. If you made a mistake during checkout please contact customer service ASAP before shipment. After shipment you need to contact Canada Post.
>ALL KITS REQUIRE A SIGNATURE. YOU are responsible for keeping track of you kit shipment to ensure you’re available to sign. If the kit gets shipped back due to your negligence another shipping fee will have to be paid in order for a new one to be shipped out.
>Once items are shipped out, ANY concerns about tracking or misplaced packages need to be discussed with the SHIPPING PROVIDER. NL Beauty Academy has no control over the package once it’s shipped out.
>There is no refunds, no exchanges, no exceptions.
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In Person Course Policies
>$150 deposit is required to secure all training dates. This deposit is non-refundable.
> Total remaining of the course is required the day of the training BEFORE we begin, not after.
>Lash models are the students responsibility, you will not be provided with one.
>All payments other than cash will be charged 15% tax.
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Appointment Policies
>NO GUESTS allowed during your appointment UNLESS they are getting lashed (includes friends, siblings, children, spouses, parents and pets)​​
>Once you cancel an appointment you automatically lose any promo codes associated with that appointment
>If you cancel your appointment without giving proper notice 3 TIMES IN A ROW I will no longer take you as a client.
>If you pull a ‘No Show’ you will no longer be able to book my services
>If you are 5 mins late, let me know. If you are running 10+ mins late and you do not let me know your appointment will be CANCELLED (if notified you will not be cancelled)
>If you are 15+ minutes late, your appointment will be cancelled. No exceptions.
>Your set must have 40% on BOTH EYES in order for it to be a refill. If not you will be CHARGED THE PRICE OF A FULL SET
>Refills must be booked within 3 weeks from last appointment, after the 3 week mark you will be CHARGED THE PRICE OF A FULL SET
>If you lose your loyalty card, you start all over again. If you forget to bring your loyalty card to your appointment or forget to get it signed the day of, then you forfeit the signature for that appointment.
>ALL payment methods other than cash (debit, credit, and E-transfer) WILL BE CHARGED 15% TAX.